Compliance and Regulation

If we consider a simple definition of accountability as, “the ability to account for your own actions,” it seems surprisingly straightforward.  But, accountability also involves having clearly communicated objectives, being granted authority over those objectives and having predetermined outcomes for either success or failure. Any ambiguity over outcomes, objectives, and timeframes will affect your ability to be accountable.  If someone …

Several years ago, when I was managing an insurance office, I was interviewing a prospective sales rep who I felt had great potential as an agent. Throughout the interviewing process, she was articulate, impeccably dressed, and demonstrated excellent people skills. I was convinced that I had found a real superstar. Shortly after she was hired, my new agent invited me …

Insurance agents and agencies are increasingly being targeted by trial lawyers with errors and omissions lawsuits – the financial equivalent of the malpractice claim. According to data from Demotech, Inc., 28.4 percent of sampled agencies reported having had an errors and omissions claim within the last five years – up from 22.8 percent of respondents the year before.  Use your …