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Report: Health insurance industry will be ‘flipped on its head.’

By Dan Verel, October 1, 2014

The world of health insurance is about to be turned on its head.

Even with the well-known shifts brought on by the ACA, the fundamental business model for health insurers will change dramatically, shifting largely from serving employers and group business to serving individuals who demand a level of customer service not previously offered by many of the nation’s top insurers, according to a new report.

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