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Chip Bell

Chip R. Bell is a renowned keynote speaker and the author of several best-selling books including his newest book: Sprinkles: Creating Awesome Experiences Through Innovative Service. He can be reached at www.chipbell.com.

The Hazards of Indifferent Client Service

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I fired my insurance agent recently.  This agent did nothing inherently bad and his office clerk was always friendly if I called.  He just never did anything other than write my insurance policies and send me annual premium notices.  He never called to thank me for my business, opting instead for a form letter only at renewal time.  And, this …

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